Billing and Payment Training
Contact Center

This course provides a comprehensive overview of billing and payment processes essential for financial accuracy and customer satisfaction. Participants will learn about invoice generation, payment processing, and managing accounts receivable.

Billing and payments Refresher
Contact Center

This course offers a comprehensive refresher on billing and payment processes, designed to ensure accuracy and efficiency in financial transactions. Participants will review key concepts such as invoice generation, payment tracking, and managing accounts receivable.

Non-VAWA Cases
Contact Center

This course provides an in-depth look at immigration cases that do not fall under the Violence Against Women Act (VAWA). 

Retention Specialist
Contact Center

This course is designed to equip professionals with the skills and strategies necessary to excel as a Retention Specialist. Participants will learn effective techniques for engaging and retaining clients or customers, including personalized communication, problem-solving, and proactive relationship management.

Travel Risk
Contact Center

This course explores the various risks associated with international travel and provides strategies for minimizing them.