This course is designed to equip professionals with the skills and knowledge necessary to conduct effective family consultations. 

This course focuses on developing emotional intelligence skills essential for agents in their interactions with clients and colleagues. Participants will learn to recognize and manage their emotions, enhance empathy, and improve communication.

This course provides an in-depth understanding of the Freedom of Information Act (FOIA) and its application within civil society.

Welcome to you’re first day of Training, as expected we’re about to learn everything you need to know in order to take of our customer. You already have the skills so let’s take a look about the tools we are going to use to make the things easier to you during your interaction with our customer.

The first thing to know is about Camp Legal, the place where we can create, edit or look for our customers account and save any relevant information we need to assist them.

This course explores the principles of diversity, equity, and inclusion, equipping participants with the knowledge and skills to foster an inclusive environment.

Onboarding training is intended to provide an induction into Alonso & Alonso Culture.

This course offers a deep dive into the complexities of cultural dynamics in today's globalized world. Participants will explore key concepts of culture, identity, and communication styles, enhancing their understanding of diverse perspectives.

This course provides a comprehensive overview of developing and implementing an effective dress code policy in the workplace. Participants will explore the importance of dress codes in fostering a professional environment, understanding cultural sensitivities, and promoting inclusivity.

This course focuses on developing essential foundation skills necessary for personal and professional success. Participants will explore key areas such as communication, problem-solving, critical thinking, and teamwork.

Training aimed at all new Alonso & Alonso team members.

• How to revise your time and earnings in Upwork
• How to fill in the tax information.
• How to get paid and set a payment method. 

This course provides a thorough overview of the A&A (Analysis and Assessment) List of Cases, designed to help participants understand the criteria and processes involved in case evaluation.

This course provides essential knowledge on cyber security best practices and the protection of personally identifiable information (PII). Participants will learn about the latest threats, effective risk management strategies, and compliance requirements.

This course offers a comprehensive guide to effectively submitting IT support tickets.

This course provides an overview of employee benefits available to U.S. workers, including health insurance, retirement plans, and other perks.

This course provides a comprehensive overview of employee benefits in a global context, exploring how different countries approach compensation and welfare. 

This course introduces participants to Google Drive, a powerful cloud storage and collaboration tool. Attendees will learn how to create, upload, and organize files, as well as share documents and collaborate in real-time with others. 

This course guides participants through the process of creating and customizing an email signature in Gmail. Attendees will learn the importance of a professional signature, explore design tips, and step-by-step instructions for setup.

This course focuses on understanding and implementing a robust Sexual and Sex Harassment Acknowledgment Policy in the workplace. 

This course focuses on the processes for signing off documents within a global team environment. 

This course guides participants through the essential process of signing key employment documents, including the I-9 and W-4 forms in BambooHR, as well as completing confidentiality agreements in PDF format.

This course provides an overview of attendance policies and best practices in the workplace. Participants will learn the importance of punctuality, understanding attendance expectations, and the implications of absences. 

Topics Covered: 

Account Setup: Creation and update of my personal information.

Time Off -PTO 

This extended training course on RingCentral equips participants with advanced messaging skills to enhance communication and collaboration. By the end of the course, learners will be able to create group chats, pin important messages, and forward messages seamlessly.

How to use Bamboo HR for Manager roles 

This course is designed to elevate service and performance to a "red carpet" standard, emphasizing exceptional quality and professionalism.

• Red Carpet Level of Excellence and Ultimate VIP Treatment

• Creating a Memorable Experience

• The Don’ts in Customer Service and How to handle Upset Clients

This course focuses on the essential party-required information and biometric data management within the Litify platform. Participants will learn how to effectively collect, manage, and utilize this data to enhance client interactions and ensure compliance with legal standards.

A quick and simple introduction to the Legal Assistant position.

This course teaches effective note-taking techniques to help participants capture, organize, and retain key information. Focusing on clarity and structure, learners will explore methods for creating concise, easy-to-understand notes, whether for meetings, lectures, or personal use. By the end of the course, participants will be able to take organized, clear notes that improve comprehension, retention, and productivity. 

This course provides a clear and comprehensive overview of the Freedom of Information Act (FOIA), detailing its purpose, processes, and implications for individuals and organizations.

This course provides an in-depth look at case management processes, focusing on how to effectively track, organize, and manage cases from start to finish. Participants will learn key strategies for creating detailed case flows, maintaining accurate records, and ensuring smooth transitions through each stage of a case.

This course is intended with the following purpose: 

• Evidence we need for Vawa Cases 

• Understand Different Types of Vawa 

• Review Forms and internal Processes / Timeframes

This course provides a comprehensive guide to managing and processing FBI report dispositions within the GMC (General Management Console) system. Participants will learn how to properly document, track, and update the status of FBI reports, ensuring compliance with relevant protocols and standards.

This course offers a comprehensive guide to understanding and navigating the U.S. Visa Bulletin, a critical resource for managing immigrant visa processing. Participants will learn how to interpret the monthly updates, track priority dates, and understand the impact of the Visa Bulletin on green card eligibility.

This course provides a detailed overview of common law marriage, including its legal recognition, requirements, and implications in various jurisdictions. Participants will learn how common law marriage is defined, how it differs from formal marriage, and the legal rights and responsibilities that apply to partners in such relationships.

This course provides a step-by-step guide to completing the N-400 Application for Naturalization, the process through which lawful permanent residents apply for U.S. citizenship. Participants will learn how to accurately fill out the application, gather required documentation, and understand eligibility criteria.

This course provides a comprehensive guide to completing the I-90 Application to Replace a Permanent Resident Card. Participants will learn the step-by-step process for submitting the form, including when and why to file for a replacement card, required documentation, and how to track the application status.

This course offers a detailed guide to the I-751 Petition to Remove Conditions on Permanent Resident Status, designed for individuals who obtained conditional residency through marriage. Participants will learn the requirements for filing the petition, how to submit supporting documentation, and what to expect during the process. 

This course provides a comprehensive guide to the Employment Authorization Document (EAD), which grants individuals the legal right to work in the U.S. Participants will learn the eligibility requirements, the application process, and how to maintain or renew their EAD.

This course offers a comprehensive introduction to the Adjustment of Status (AOS) process, which allows individuals to apply for lawful permanent resident status (a green card) while staying in the U.S.

This course provides an in-depth understanding of the I-130 Family Petition process for U.S. immigration. Participants will learn the eligibility requirements, documentation needed, and step-by-step procedures for filing a petition on behalf of a relative.

This course provides a step-by-step guide to the I-130 and I-601A family petition processes, focusing on the application and waiver procedures for U.S. immigration.

This course provides an in-depth overview of the Adjustment of Status (AOS) process for individuals who are applying for a U Visa. The U Visa is granted to victims of certain crimes who assist law enforcement in investigations or prosecutions.

This course focuses on the Adjustment of Status (AOS) process for individuals holding a T Visa, which is granted to victims of human trafficking. Participants will learn about the eligibility requirements for applying for a green card through the T Visa, the necessary documentation, and key steps involved in the AOS process.

This course covers the Military Parole in Place (PIP) program and Military Deferred Action, providing crucial insights into the processes that allow certain family members of U.S. military personnel to apply for temporary relief from deportation and work authorization.

This course provides a comprehensive overview of the asylum process for individuals seeking refuge in the U.S. due to fear of persecution in their home country. Participants will learn about the eligibility requirements, the application process, and the necessary documentation to file an asylum claim.

This course guides participants through the process of renewing Deferred Action for Childhood Arrivals (DACA) status. Participants will learn about eligibility requirements, the renewal application steps, and necessary documentation to maintain DACA benefits.

This course provides a detailed overview of the Adjustment of Status (AOS) process under Section 245(i) of the Immigration and Nationality Act. Participants will learn about the eligibility requirements for individuals who are seeking a green card despite being out of status or having entered the U.S. without inspection, by paying a penalty fee.

This course provides a comprehensive guide to the Medical Deferred Action program, which allows individuals with serious medical conditions to temporarily stay in the U.S. and receive a work permit while receiving necessary medical treatment.

This course offers a step-by-step guide to the K-1 Fiancée Visa process, designed for foreign nationals seeking to marry a U.S. citizen. Participants will learn about eligibility requirements, the application process, necessary documentation, and the steps involved in bringing a fiancée to the U.S. for marriage.

This course provides an in-depth overview of Advance Parole, a travel document that allows individuals in the U.S. with pending immigration applications to travel abroad and re-enter the country without abandoning their application. Participants will learn about eligibility requirements, the application process, and the risks involved in using Advance Parole.

This course provides a detailed guide to the Adjustment of Status (AOS) process for individuals granted Special Immigrant Juvenile Status (SIJS). Participants will learn the eligibility requirements, necessary documentation, and steps involved in adjusting to lawful permanent resident status through SIJS.

This course provides a comprehensive overview of the I-864 Affidavit of Support, a crucial form required for family-based immigration to the U.S. Participants will learn about the responsibilities of the sponsor, income requirements, and how to properly complete the affidavit to demonstrate financial support for an immigrant.

This course focuses on the intersection of U Visa applications and removal (deportation) cases. Participants will learn how individuals who are in removal proceedings can apply for a U Visa, which is granted to victims of certain crimes who assist law enforcement.

This course provides a detailed overview of the asylum process for individuals facing removal (deportation) proceedings. Participants will learn how to apply for asylum as a defense against deportation, including eligibility requirements, the application process, and the necessary documentation.

This course focuses on the T Visa process for individuals facing removal (deportation) cases who are victims of human trafficking. Participants will learn how to apply for a T Visa as a form of relief from removal, including eligibility requirements, the application process, and how to present a T Visa claim in immigration court.

This advanced course dives deeper into the legal strategies and procedures involved in defending individuals facing removal (deportation) from the United States.

In this part of Non Vawa courses you will be learning about:

• U - Visa
• T Visa
• Asylum 
• SIJS / AOS 

In this course you will be learning the following:

• EWI, W/T, Visa/Paroled
• VR, VD, ER, Deportations/Removals
• Permanent Bar
• Waivers to Overcome The Permanent Bar and Deportations

OBJECTIVES: 

• Ensure a client’s VAWA AOS packet is accurate and compelling to the USCIS officer

•  (Tasting the burger to make sure it’s delicious, noting what should be changed or removed before it’s served to the officer)

This course provides a comprehensive overview of billing and payment processes essential for financial accuracy and customer satisfaction. Participants will learn about invoice generation, payment processing, and managing accounts receivable.

This course provides an in-depth look at immigration cases that do not fall under the Violence Against Women Act (VAWA). 

This course is designed to equip professionals with the skills and strategies necessary to excel as a Retention Specialist. Participants will learn effective techniques for engaging and retaining clients or customers, including personalized communication, problem-solving, and proactive relationship management.

This course explores the various risks associated with international travel and provides strategies for minimizing them.

This course offers a comprehensive refresher on billing and payment processes, designed to ensure accuracy and efficiency in financial transactions. Participants will review key concepts such as invoice generation, payment tracking, and managing accounts receivable.

This course explores the various types of customers businesses encounter and how to tailor your approach to meet their unique needs. Participants will learn about different customer profiles, including loyal, demanding, and difficult customers, and gain strategies for effectively communicating, handling objections, and providing exceptional service to each type.

This course is designed to equip operators with essential customer service skills to provide exceptional support and create positive experiences for customers. Participants will learn effective communication techniques, problem-solving strategies, and how to handle difficult situations with professionalism.

This course focuses on developing key soft skills for operators to enhance their communication, teamwork, and problem-solving abilities. Participants will learn techniques for active listening, conflict resolution, emotional intelligence, and customer interaction.

This course provides comprehensive training for operators, focusing on the core skills and knowledge needed to perform effectively in their roles. Participants will learn about operational procedures, safety protocols, equipment handling, and troubleshooting techniques.

This course is designed to provide operators with a thorough understanding of how to effectively use Litify, a powerful legal management platform.

This course is designed to equip professionals with the skills to understand what an A number is, how it works and common types of courts.

This course provides a concise overview of the Alonso & Alonso Quick Handbook, a resource designed to streamline key processes and procedures within the organization.

This course focuses on the importance of personal and professional accountability. Participants will learn strategies to take ownership of their actions, set clear expectations, and effectively manage responsibilities.

This course provides an introduction to UI Bakery, focusing on three key features: Intake, Schedule Consulta, and Consulta Guide. Participants will learn how to efficiently use the platform to manage client intake, schedule consultations, and guide clients through the consultation process.

This course is the fifth in a series focused on mastering Litify Templates, a powerful feature for streamlining legal workflows.

This course provides a comprehensive guide to rescheduling appointments efficiently and professionally. Participants will learn the best practices for handling appointment changes, including communication strategies, managing client expectations, and updating scheduling systems.

This course provides an overview of the Quick Handbook and Standard Operating Procedures (SOP) for processing refunds.

This course provides an in-depth look at the procedures and collaboration between psychologists and refund team leads in managing refund requests.

This course provides a comprehensive overview of the Personal Injury Consulta process, designed to guide professionals through initial client consultations in personal injury cases.

This course explores the psychological factors that drive consumer purchasing decisions, focusing on dominant buying motives.

his course is designed to cultivate a sense of ownership and accountability in employees, encouraging them to take pride in their roles and responsibilities. Participants will learn how to approach their work with passion, initiative, and a commitment to excellence, fostering a positive and proactive work culture.

This course focuses on the quality assurance (QA) process for consultations, helping participants ensure that all client interactions meet high standards of professionalism, accuracy, and effectiveness.

This course focuses on developing effective communication skills to ensure high-quality interactions with clients, colleagues, and stakeholders.

This course is designed to help individuals develop the essential skills and mindset needed to become effective leaders.

This course teaches the art of upselling, helping participants maximize sales opportunities by offering additional value to customers.

This course is designed to develop a sales-driven mindset, focusing on strategies and techniques that place the customer at the center of the sales process.

This course explores how to view customer objections as opportunities, not obstacles, in the sales process. Participants will learn how to interpret objections as buying signals, understand the underlying concerns, and respond effectively to move the sale forward.

This course delves into the psychology behind consumer purchasing decisions. Participants will explore key factors that influence buying behavior, including emotions, social influences, and marketing tactics. 

This course is designed to equip trainers with the tools and resources needed to create, manage, and utilize a knowledge base effectively. 

This course equips participants with essential negotiation skills to achieve successful outcomes in various contexts. 

This course provides specialized sales training focused on understanding and supporting clients who are applying for relief under the Violence Against Women Act (VAWA).

This course is designed to train OB (Obstetrics) Intake Specialists in using a structured script to efficiently manage client intake calls.

This course trains Intake Specialists to effectively use a Spanish-language inbound script for handling client intake calls.

This course introduces the SPIN Sales Process, a proven method for understanding customer needs and closing sales effectively.

This course is designed to equip Strategy Specialists with advanced sales techniques tailored to creating and implementing effective business strategies.

Agenda:

1. Objectives

2. Personal Injuries

• • General Notes

3. Recap

Agenda:

• Objectives
• A&A Cases 

By completing this course you will have a complete review of the process required to submit a Payment in Camp Legal 

Training intended for operators

This course provides a curated collection of example calls from the Sales Department, showcasing best practices in client interactions, lead qualification, and relationship building. It serves as a resource for sales staff to refine their communication skills and drive successful client engagement.

This course provides essential training on effective collections techniques for managing overdue accounts and maximizing recovery.

This course is designed to strengthen writing and grammar skills, covering essential rules, style guidelines, and practical exercises. Participants will learn techniques for clear, effective communication, enhancing their writing proficiency for professional and everyday use.

This course is designed for new Strategy Specialists who are using Litify for the first time.

Module 2 of the Leadership Development Program builds on foundational leadership concepts, focusing on advanced skills such as team dynamics, conflict resolution, and emotional intelligence.

This course focuses on the S.M.A.R.T.E.R. framework for goal-setting, designed to enhance leadership effectiveness and drive results. Participants will learn how to create goals that are Specific, Measurable, Achievable, Relevant, Time-bound, Evaluate, and Readjust.

This course explores the impact of stress on personal and professional growth, offering strategies to identify and manage stress effectively. Participants will learn techniques for building resilience, enhancing focus, and optimizing performance in high-pressure situations.

This course is designed to equip participants with the essential skills and knowledge to become effective strategy specialists. Covering key topics such as strategic planning, market analysis, and competitive positioning, participants will learn how to develop and implement successful strategies that drive organizational growth.

Module 1 of the Leadership Development Program lays the foundation for effective leadership by exploring key concepts and essential skills. Participants will engage in interactive discussions and activities focused on self-awareness, communication, and decision-making.

This course would shed some light on the actual functions of a Legal Assistant. 

This course offers a comprehensive introduction to Moodle, the popular learning management system. Participants will learn how to navigate the platform, create and manage courses, and utilize various tools for engaging online learning.

This course guides users through the process of submitting SOP requests, covering key tasks like create a new SOP, modify or archieve an existing one. It ensures that all requests are clear, consistent, and properly documented, facilitating efficient SOP creation and updates.

This course compiles all SOPs for the Training Department, including guidelines for program development, onboarding, and skill assessments. It ensures training staff have ready access to standardized practices, fostering consistent, high-quality training across the firm.

This course serves as a centralized resource of SOPs for the Sales Department, detailing processes for client acquisition, lead management, and relationship building. It enables sales staff to access standardized practices, supporting consistent, effective strategies that drive firm growth.

This course offers a complete repository of all SOPs for the Legal Department, covering critical areas and procedures. It provides legal staff with quick access to standardized procedures, ensuring efficiency and adherence to best practices across the firm.

This course provides a centralized repository of all HR SOPs, covering essential functions of Human Resources Department. It ensures HR team members have quick access to standardized procedures, promoting consistency and efficiency across the department.